Return and Cancellation Policy for Torongo Bangladesh

Last updated: 2025-11-19

Thank you for shopping with Torongo Bangladesh. We value your satisfaction and aim to provide a transparent, smooth, and reliable shopping experience. Please read the following policy carefully.

1. Refund Policy

We work hard to ensure our products meet your expectations. However, if you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions below:

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team as soon as possible. We will guide you through the return process. Upon verification of the issue, we will issue a full refund or provide a replacement, depending on your preference.

Incorrect Items

If the item you received is not what you ordered, please notify us immediately after receiving the product. We will arrange for the correct item to be shipped to you. You may be required to return the incorrect item.

Non-Refundable Items

Please note that certain items—such as personalized or customized products—may not be eligible for refunds unless they arrive damaged or defective.

2. Return Policy

To initiate a return, please contact our customer service team at 01646521013. Our team will provide instructions on how to send the item back.

Please ensure the item is packaged securely to avoid damage during transit.
After we receive and inspect the returned item, we will process your refund or replacement.
Refunds will be issued to the original payment method.

3. Cancellation Policy

You may cancel your order as soon as possible, provided it has not already been processed or shipped.

To cancel an order, please contact us immediately at 01646521013.

If the order has already been processed or shipped, cancellation may not be possible, and you may need to follow our return policy after receiving the product.

Contact Us

If you have any questions about our Refund, Return, and Cancellation Policy, please contact us at:

📞 01646521013

We are here to help and ensure your experience with Torongo Bangladesh is positive and satisfactory.